Welcome & Mission

Welcome to Bean Media Co, where our mission is to deliver premium technology support with a human touch. We strive to foster a workplace that values integrity, respect, innovation and teamwork. This handbook outlines key policies and expectations designed to help you succeed and to protect our company and clients.

Internet Privacy & Data Collection

Bean Media Co provides access to corporate networks, devices and cloud services to help you perform your job. To protect our clients and infrastructure, we monitor network traffic and system usage. Logs may include IP addresses, login times, application activity and content stored on company devices. We use this data to ensure security, enforce policies and meet legal obligations. Personal data collected is treated in accordance with applicable laws and is shared only with authorized personnel. Do not expect absolute privacy when using company systems, and avoid storing personal information on corporate devices.

Sick & Vacation Policy

Our paid time off program is generous to support your work–life balance:

• Vacation: Employees receive 30 days of vacation each year. Please submit your vacation request at least four weeks before the schedule is posted to ensure adequate coverage.
• Sick Time: Hourly employees accrue sick time at a rate of 1.5 hours per 40‑hour work week. Salaried employees are allocated 180 hours of sick time per year. Use sick leave when you are ill or caring for an immediate family member.
• Requests for time off should be submitted via the Time‑Off Request form. In emergencies, contact your manager or HR as soon as possible.

Attendance Policy

Punctuality ensures smooth collaboration among teams. Our attendance guidelines are based on best practices from HR experts:

• Definitions: Absenteeism refers to frequent unscheduled absences; tardiness refers to arriving late, taking longer breaks or leaving early without approval【281129959970697†L243-L290】.
• Punctuality: Follow the schedule agreed with your manager. Consistently arriving on time and staying for your full shift supports colleagues who rely on your presence【281129959970697†L243-L290】.
• Unforeseen Absences: Notify your manager (or HR if they are unavailable) as soon as possible when illness or emergencies prevent you from working【281129959970697†L299-L303】. Unreported absences longer than three days may be treated as job abandonment.
• Good Attendance: A good record includes consistently reporting to work, adhering to shift start and end times, taking appropriate breaks and notifying your manager of any absences【281129959970697†L322-L333】.
• Manager Monitoring & Discipline: Managers are responsible for monitoring attendance and addressing issues【281129959970697†L338-L344】. Excessive tardiness or absenteeism may lead to progressive discipline up to termination【281129959970697†L352-L360】.

Perks & Membership

We offer a variety of perks to support your personal and professional growth. These programs include retirement savings, paid time off, professional development, cutting‑edge technology discounts and a wellness membership. We continuously review additional offerings to enhance your experience.

• Retirement Plan: Participate in our 401(k) with company matching to build your future.
• Paid Time Off: 30 days of vacation, plus sick time as noted above.
• Professional Development: Company‑funded training, certifications and conference attendance.
• Technology & Tools: Hardware and software discounts and priority technical support.
• Wellness & Lifestyle Membership: Complimentary access to a partner wellness platform for fitness classes, mindfulness sessions and lifestyle coaching.

Conduct & Ethics

We expect every team member to uphold high ethical standards in line with our values and industry best practices. Below are key principles and examples:

• Confidentiality & Privacy: Only access the information you need to perform your job and protect it from unauthorized disclosure. Do not browse through user emails or files without explicit permission, and never request or observe user passwords【818431417893581†L86-L107】【818431417893581†L122-L127】. Remote support can only be provided after the end‑user approves access【818431417893581†L127-L128】. Use system logs and network data solely for business purposes such as maintenance, diagnostics and security【818431417893581†L144-L149】.
• Respect & Inclusion: Treat colleagues, customers and partners with courtesy and professionalism. We do not tolerate harassment, discrimination or offensive behaviour. Foster an inclusive workplace where diverse perspectives are valued.
• Integrity & Compliance: Act honestly in all business dealings and comply with applicable laws and company policies. Avoid conflicts of interest and do not accept gifts or favors that could influence your judgment. Outside employment or consulting with a competitor or company whose interests conflict with Bean Media Co is prohibited and must be disclosed and approved.
• Use of Company Resources: Use company assets responsibly and only for work‑related purposes. Follow IT security policies, protect login credentials, and report suspected security incidents immediately. When demonstrating or documenting systems, anonymize any personal data to protect individual privacy【818431417893581†L132-L140】.
• Professionalism: Represent Bean Media Co in a positive manner, communicate clearly and respectfully, and follow through on commitments. If you encounter an ethical dilemma, seek guidance from your manager or HR.

Acknowledgment

By working at Bean Media Co, you agree to abide by the policies outlined in this handbook. Updates will be posted in the employee portal. It is your responsibility to review changes and acknowledge receipt as requested.